COMPANY INFORMATION
COLJNAR d.o.o.
Glavni trg 19
2000 Maribor
Registration number: 8134251000
Tax number: SI 44627084
Phone: +386 41 322 719
Website: https://www.bbplus.store
Email: info@bbplus.store
The BB PLUS online store currently operates and will remain in operation only in the Republic of Slovenia and Italy.
The website and online store are operated and/or operated by the company Coljnar d.o.o., Glavni trg 19, 2000 Maribor, registered at the District Court of Maribor, with registration number 8134251000. The company is a taxpayer (VAT ID: SI 44627084) (hereinafter: BBPLUS).
We ask all users to carefully study the general terms and conditions of the online store (hereinafter: the terms), as they bind you from the moment you enter it. It is considered that with each transaction made through our online store, you are familiar with the entire content of the terms and conditions and that you have agreed to the relevant general terms and conditions without restrictions.
The general terms and conditions of the BBPLUS online store have been drawn up in accordance with the Consumer Protection Act (ZVPot),
the Personal Data Protection Act (ZVOP-1) and the Electronic Communications Act (ZEKom-1).
Anyone who makes a purchase in the online store agrees to these terms and conditions.
TERMS OF PURCHASE
By making a purchase, the visitor, who must be over 18 years of age, becomes a user and acquires the right to purchase on this website. By making a purchase on the website, the user enters into a business (contractual) relationship with the seller. It is considered that the user (buyer) and BBPLUS enter into a distance contract upon purchase.
The online store is open every day, 24 hours a day. Sometimes, for technical reasons, business operations through the online store or even access to the website are disabled. BBPLUS therefore reserves the right to limit or completely stop the sale of some or all products for a certain or indefinite period of time or to limit or completely stop access to the website for a certain or indefinite period of time. BBPLUS does not assume responsibility for the non-operation of the online store due to insufficient knowledge of use, any consequences of misuse of the website, non-operation of the service due to a telecommunications network outage, power outage or other technical disruptions that could disrupt use for a certain period of time.
OFFER, PRICES, DISCOUNTS AND VARIOUS PROMOTIONS
In the BBPLUS online store it is possible to purchase various consumer products intended for general consumption. All prices in the online store are expressed in EUR and include VAT (value added tax).
All orders are subject to the currently published prices. When making a purchase, we will take into account the price valid at the time of payment confirmation.
Product prices may change at any time, without prior notice. Prices valid in a promotion for a certain period of time are specifically determined, and it is also clear that BBPLUS has the right to offer users various promotions with discounts or additional promotions when purchasing multiple products or certain sets of products. These promotions and discounts will be published in advance in the BBPLUS online store. All promotions are time-limited and the buyer does not have the right to refer to them at a time when a specific promotion is not valid.
The calculation of individual promotions is calculated directly after the order is placed and is also clearly visible on the pro forma invoice and later on the invoice.
PURCHASE THROUGH THE BBPLUS ONLINE STORE
Purchasing at the BBPLUS online store is easy and secure. The online store’s homepage is the starting point for your purchase or browsing other content. You can place an order 24 hours a day, 7 days a week.
1. Select the desired products and simply add them to the cart (click on the “Add to Cart” button).
2. You can change the quantity of selected products in the cart, or you can remove them from the cart.
3. By clicking on “COMPLETE PURCHASE”, you will be shown the final amount and the option to choose the delivery method. On this page, you enter your information that is important for delivery (personal information, address, contact, etc.).
The “Discount Code” field will also open, where you can enter the code if there is currently a sale active.
4. By clicking the “Proceed to delivery” button, a field will open where the delivery cost of your package will be displayed and the final purchase amount will be calculated.
5. By clicking “Proceed to payment”, you will be taken to the card, cash on delivery or Paypal payment page and follow the instructions to make an online payment. Complete the payment by clicking the “Pay now” button.
6. Upon completion of your purchase, you will receive an email confirming your purchase and summarizing the contents of your purchase.
If you have any problems with your purchase (wrong address, wrong product selection, etc.), please call us at +386 41 322 719 or send us an email at info@bbplus.store with a description of the problem.
PAYMENT METHOD
In the BBPLUS online store, you can pay for ordered products:
- with cards (Mastercard, Visa, American Express),
- upon receipt
Please indicate your preferred payment method when completing your order.
DELIVERY AND DELIVERY TIME
The delivery price is calculated in accordance with the price list of the selected delivery provider.
After receiving payment (except in the case of selecting “upon receipt”), we will ship the ordered products within one to five (1 – 5) business days. In case of overload, we reserve the right to extend this deadline. If the ordered products are currently not in stock, BBPLUS will inform the buyer about the expected delivery date via one of the given contacts.
Shipping costs are calculated when purchasing in the BBPLUS online store. You are not obliged to pay additional shipping costs to the postman or other delivery person of the ordered products. The buyer will receive the goods delivered to the address in accordance with the rules of postal service providers
INVOICE
BBPLUS sends the buyer an invoice by e-mail, which is itemized and contains all information about the seller and the buyer and all purchase costs. The relevant VAT is clearly displayed. The buyer is obliged to check the correctness of the information before placing an order. Later objections regarding the correctness of the issued invoices will not be considered.
ORDER CANCELLATION
BBPLUS strives to process orders quickly and thus ensure the fastest possible delivery of ordered products. If the buyer wishes to cancel their order after placing it, they should do so as soon as possible and notify us by email at info@bbplus.store
WITHDRAWAL FROM PURCHASE
The buyer always has the right to withdraw from the purchase even after the ordered product has been received and can return it without giving any reason.
The buyer, in accordance with the Consumer Protection Act (ZVPot), always has the right to withdraw from the purchase or distance sales contract even after the ordered product has been received and can return it without giving any reason. In this case, the purchased product must be in unopened, unaltered and undamaged packaging, unless the product is destroyed, damaged, lost or its quantity has decreased through no fault of the buyer. The cost of return is borne by the buyer. The buyer must return the product to the address COLJNAR d.o.o., Glavni trg 19, 2000
MAribor, no later than 7 days after the notification that he/she withdraws from the purchase. Withdrawal from the purchase is possible within 7 days from the day the buyer physically received the ordered product or someone else physically took it over on his/her behalf. After this day, withdrawal from the purchase is no longer possible. Withdrawal must be in writing, to the seller’s physical or electronic address info@bbplus.store. In order for the withdrawal period to be observed, it is sufficient that the notification regarding the exercise of your right to withdraw from the contract is sent before the expiration of the withdrawal period from this contract. When returning the goods, the buyer also sends the invoice for the goods and personal data and the transaction account to which he/she wishes to receive the returned payment. The seller will make the refund, including delivery costs (except for additional costs due to the choice of a type of delivery that is not the most affordable standard delivery method offered by us), within 14 days of receiving the notification of withdrawal from the contract and/or the returned products already sent. The seller will make such a refund by transferring it to the buyer’s bank account. In no case will the buyer incur any costs as a result of such a refund.
The seller may withhold payment for the refund until he receives the returned product or direct proof that the product has been shipped. The costs of returning the product are fully borne by the buyer.
If the product was purchased with a certain discount (promotional campaign), these funds are considered a discount and are not returned to the buyer. The seller will refund the amount actually paid by the buyer.
Material defects, complaints and out-of-court dispute resolution
All products are inspected before delivery and shipped undamaged. We will carefully pack your products in a delivery box so that they reach you undamaged and in their original packaging.
MATERIAL DEFECTS
The company COLJNARd.o.o. (hereinafter: the seller), in accordance with the ZVPot, is liable for material defects in the product that appear within two years of receipt of the product. The seller is liable for material defects that the product had when the risk passed to the buyer, regardless of whether he was aware of this or not. The seller is also liable for those material defects that appear after the risk passed to the buyer, if they are the result of a cause that existed before that. A minor material defect is not taken into account. The seller is not liable for material defects in the goods that appear after one year has passed since the product was delivered.
The buyer may exercise his rights under a material defect if he notifies the seller of the defect by e-mail to: info@bbplus.store within two months from the day the defect was discovered. The buyer must describe the defect in more detail in the notification of the defect and allow the seller to inspect the product. The buyer may notify the seller of the defect in person (by prior agreement), of which the seller must issue a receipt.
The buyer who has properly notified the seller of the defect has the right to request the seller to:
- rectify the defect in the goods or
- refund a portion of the amount paid in proportion to the error or
- replace the defective goods with new, flawless goods, or
- refund the amount paid.
The seller must respond to the buyer’s request in writing no later than eight days after receipt if the existence of a defect in the product is disputed. If the existence of a defect in the product is not disputed, the seller must comply with the buyer’s request as soon as possible, but no later than eight days.
WHEN IS THE ERROR REAL? WHEN:
- the product does not have the properties necessary for its normal use or for marketing,
- the product does not have the properties necessary for the specific use for which the buyer is purchasing it, but which were known to the seller or should have been known to him,
- the product does not have the properties and characteristics that were explicitly or tacitly agreed upon or prescribed,
- the seller delivered a product that does not match the sample or model, unless the sample or model was shown only for the purpose of notification.
HOW IS THE SUITABILITY OF A PRODUCT VERIFIED?
It is checked with another, flawless product of the same type, as well as with the manufacturer’s statements or indications on the product itself. In this case, the manufacturer is the seller of the product.
Acceptance of items returned from warranty or material defect processing
The buyer is obliged to accept the product that he handed over to the seller for warranty or other processing after the completion of the processing. The buyer accepts the product at the collection point where he personally handed it over to the seller, or if he sent it by mail, it will be returned to the address provided by the buyer.
The seller sends the buyer a notification of the return of the product from processing and invites him to accept the product. The buyer is obliged to accept the product within 14 days from the date of notification.
If the buyer does not accept the product within the specified period, the product is stored at the seller’s address COLJNAR d.o.o., Glavni trg 19, 2000 Maribor. The seller stores the product in its own warehouse until the expiration of 6 months from the date of notification. For this period, the seller has the right to reimbursement of all storage costs (1 EUR/day) and the right to reimbursement of all costs necessary to preserve the product.
After the expiration of 6 months from the date of notification, the seller may sell the product via the BBPLUS online store and transfer the purchase price, after deducting the seller’s sales and other costs, to the buyer. If the value of the product is insignificant, the seller may donate it to charity and in this case is not obligated to refund the buyer. The seller shall notify the buyer of the intended sale or donation of the product 15 days before the expiration of the 6-month storage period, and after the sale, also of the price reached and the amount of costs and of the transfer of the remaining purchase price to the buyer’s transaction account.
COMPLAINTS, COMPLAINTS AND DISPUTES
The Seller complies with applicable European consumer protection legislation and makes every effort to fulfill its obligation to establish an effective complaints handling system. The Seller designates a person with whom the Buyer can contact by phone or e-mail in case of problems.
The complaint is submitted via e-mail: info@bbplus.store. The complaint handling procedure is confidential. The seller will confirm receipt of the complaint within five working days, inform the buyer how long it will take to handle it and keep him informed about the progress of the procedure.
The seller is aware that the essential characteristic of a consumer dispute, at least as far as judicial resolution is concerned, is its disproportionality between the economic value of the claim and the costs incurred in resolving the dispute itself. This is also the main obstacle to the buyer not initiating a dispute in court. Therefore, the seller makes every effort to resolve any disputes amicably.
In the event of judicial resolution of disputes, the court at the seller’s registered office is competent. Out-of-court resolution of consumer disputes In accordance with legal norms, we do not recognize any provider of out-of-court resolution of consumer disputes as competent to resolve a consumer dispute that the buyer could initiate in accordance with the Out-of-court Resolution of Consumer Disputes Act. The seller, who, as a provider of goods and services, enables online shopping in Slovenia, publishes an electronic link to the online consumer dispute resolution platform (SRPS) on his website. The platform is available to consumers on the Online Dispute Resolution website | European Commission (europa.eu). The aforementioned regulation stems from the Out-of-Court Resolution of Consumer Disputes Act, Regulation (EU) No. 524/2013 of the European Parliament and of the Council on online consumer dispute resolution and amending Regulation (EC) No. 2016/2004 and Directive 2009/22/EC.
LIMITATION OF LIABILITY
The company COLJNAR d.o.o does not assume responsibility for any consequences of using the information in the online store. The company COLJNAR d.o.o reserves the right to change the content of the online store at any time without prior notice and does not assume responsibility for any consequences of such changes.
The company COLJNAR d.o.o will make every effort to ensure that the information provided in the COLJNAR online store is up-to-date, flawlessly functioning and accurate. However, product features, delivery times, stock or prices may change so quickly that COLJNAR is unable to correct certain information on the website. In such a case, the company COLJNAR will notify the buyer of the changes and offer him a solution that will satisfy both parties or enable him to withdraw from the contract or replace the ordered product. COLJNAR has the option to withdraw from the contract only if an obvious error is found (Article 46 of the Civil Code). An obvious defect is a defect in the essential characteristics of the product and all errors that are considered decisive according to the customs of the trade or according to the intention of the customers and that COLJNAR would not have confirmed or concluded a contract if it had been aware of. If the buyer notices any
defect, error or malfunction, please report it immediately to one of the contacts and thus contribute to the quality and up-to-dateness of the website.
The contents of the online store are protected by copyright. Any other use, copying, publication and distribution of online contents or their individual parts is prohibited without the permission of COLJNAR d.o.o.